At Glimmer Counseling, we value the privacy and confidentiality of our clients and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you visit our website or engage with our services:

• Personal Identification Information: Name, email address, phone number, and other personal contact details when you fill out contact forms, schedule consultations, or request more information.

• Medical or Health Information: If you schedule an appointment, we may ask for relevant medical or health details, including your mental health history, which is necessary for providing appropriate care. This information is kept confidential and is used only for the purpose of providing therapeutic services.

• Browsing Data: Information about your use of our website, including your IP address, browser type, pages visited, and time spent on the website. We may use cookies to enhance user experience, and you can manage cookie settings through your browser.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To offer therapeutic services, consultations, and resources in line with your needs.

• To Communicate with You: To respond to inquiries, confirm appointments, send reminders, and provide updates on services.

• To Improve Our Website and Services: To understand how our website is being used and improve its functionality and user experience.

• To Comply with Legal Requirements: We may use and disclose information to comply with laws, regulations, or legal obligations, including reporting to licensing boards or relevant authorities if required.

3. Data Security

We are committed to protecting your personal information. We use industry-standard security measures to safeguard your data, including encryption, secure servers, and firewalls. However, no method of internet transmission or electronic storage is entirely secure, and while we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With Your Consent: We may share your information with third parties if you provide us explicit consent to do so.

• Service Providers: We may work with trusted service providers who assist in the operation of our website and provision of services. These third parties have access to your personal data only to perform specific tasks on our behalf, and they are obligated not to disclose or use it for any other purpose.

• Legal Requirements: If required by law or legal process, we may disclose your information to comply with regulations or in response to a legal request (e.g., subpoenas, court orders).

5. Your Rights and Choices

You have the right to:

• Access and Correct: You can request to view, update, or correct your personal information at any time.

• Request Deletion: You may request the deletion of your personal information, subject to applicable laws and regulations.

• Opt-Out: You can opt-out of receiving promotional emails or newsletters at any time by clicking the unsubscribe link at the bottom of our emails or contacting us directly.

• Cookie Preferences: You can manage or disable cookies through your web browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Retention of Data

We retain your personal information only for as long as necessary to provide services, fulfill our contractual obligations, or comply with legal requirements. Once your information is no longer required, we will securely dispose of it.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or the functionality of our website. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Glimmer Counseling PLLC
2424 Burton St SE STE 104

Grand Rapids, MI 49546

(616) 310-5533

maija@grglimmer.com